Frequently Asked Questions - Providers/CA - Web site

AHC website has two password protected areas:

    1) Customer Service Center – The Customer Service Center has a User ID and Password for your office to use to retrieve EOB’s. You may need to call AHC to be reminded or set up a new password. User Id’s cannot be changed.
    2) Credentialing Center – the Credentialing Center has a different User ID and Password for EACH provider in your office to store their personal Credentialing information. A User Id and password is set up upon original Credentialing and will be needed to access the account every 3 years for re-credentialing. You may need to call AHC to be reminded or set up a new password. User Id’s cannot be changed.

If you have Internet Explorer 10, you may have a problem viewing certain information. Some of the drop down menus may not work. You can easily resolve this issue by turning on you Compatibility View. You can turn it on or off through your tools or it may be located at the end of the address field at the top of your screen. See below. It looks like a piece of paper torn in half. Click on it to turn it on or off. If you still have a problem, give us a call.